Ribble Vets, located in Preston, is a veterinary clinic with a mixed reputation based on 302 Google reviews, averaging a rating of 4.4 stars. While generally positive, reviews highlight both exemplary care and some concerning experiences.

Many customers praise Ribble Vets for their compassionate and effective service. Notably, Jude Sweeney commends their home service for providing stress-free care for her dog, Winston. Amy Waddington shares a similar sentiment; she appreciates how the team, including vet Sarah and pet behaviorist Natalie, tailored their approach to accommodate her dog’s needs, particularly with eye ulcer treatment and managing nervous aggression. Emilia Nuttall, a long-term client, recognizes the clinic’s adept handling of emergencies and their staff's gentle and compassionate approach. Betty Maddox also speaks highly of the clinic, especially thanking vet Phil Masse for his prompt and knowledgeable response during an emergency with her cow, Sage.

However, the clinic has received criticism. A concerning review from Vikki Allana Dodd describes a negative experience involving her puppy’s fractured foot. Vikki details a pressured recommendation for an expensive surgery and subsequent poor splinting care, which allegedly caused further injury. She expresses dissatisfaction with the communication and perceived financial motivations of the clinic.

While Ribble Vets is praised for its compassionate care and effective services by many clients, some negative experiences indicate areas for improvement. This disparity suggests potential variability in service, highlighting the importance of personal consultation. Pricing transparency and individual vet distinctions, such as Phil Masse’s noted expertise, may also aid prospective clients in making informed decisions.