Ribble Vets – Vets in Preston
Clinic Overview
Ribble Vets is a large independent mixed practice covering companion animals, farm animals and equines, and it is RCVS Accredited. The practice says it runs its own out-of-hours service, with the aim of patients being seen by one of its own vets rather than a third-party provider. Recent feedback remains mostly positive, with repeated praise for caring staff, clear communication, same-day appointments and a modern setup with separate cat and dog waiting areas.
Services
- •Mixed practice care: companion animal, farm animal and equine services are part of the practice’s stated offering. Reviews include routine small-animal appointments and an older farm emergency call-out.
- •Consultations, surgery and follow-up care: owners describe initial consultations, operations, post-op updates and follow-up appointments, with questions answered clearly and pets handled with care. Some recent reviews also mention follow-up phone calls after treatment.
- •Out-of-hours and emergency care: the practice says it runs its own out-of-hours service. Reviews mention emergency help on Boxing Day and compassionate end-of-life care.
- •Home-visit nursing support: the clinic offers a home service for routine treatments and health checks. Reviews specifically mention nurses visiting a stressed dog at home to give an injection successfully.
- •Behaviour and handling support: a pet behavioural team is mentioned in reviews, helping plan practical treatment for a dog with nervous aggression.
- •Eye and orthopaedic cases: reviews describe treatment for an eye ulcer, including nurse support with eye drops, as well as orthopaedic management including splinting, re-bandaging and surgical discussions.
- •Additional roles and facilities: the practice is listed as a Pet Blood Bank host venue and a Veterinary Nurse Training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Alison: singled out positively by a long-standing client and mentioned as part of consistently helpful care.
- •Sarah (vet): praised for accommodating a dog with an eye ulcer and nervous aggression.
- •Natalie (pet behavioural team): credited with helping work out practical ways for a dog to receive treatment.
- •Phil Masse (vet): previously named positively in a farm-animal emergency call-out.
- •Rosie: named positively in older client feedback.
- •Wider team: reception staff, nurses, pharmacy staff and an unnamed out-of-hours vet are often described as kind, caring and efficient.
Reviews
Google rating: 4.4 stars from 325 reviews.
- •Many recent reviewers describe the team as pleasant, caring and efficient, with warm welcomes and swift service.
- •Clinical communication is a recurring strength, with positive comments about clear explanations before surgery, phone updates afterwards, and follow-up calls to check pets were doing well.
- •Practical points come up repeatedly too, including same-day appointments, a modern building, good parking and separate waiting areas for cats and dogs.
- •Negative feedback is in the minority but includes serious complaints about referral and insurance administration, alongside a few brief one-star reviews expressing strong dissatisfaction.

