Riverbank Veterinary Centre – Vets in Preston
Clinic Overview
Riverbank Veterinary Centre is described in reviews as a small, long-running practice, with clients reporting they’ve used it for decades (one mentions since 1980). Owners repeatedly name specific vets and nurses (including Richard, Mr Amour, Kim, and Philippa), and describe a personal style of care where staff “all know you and your animal.” Recent reviews mention support for end-of-life decisions and routine procedures like neutering; one reviewer also reports being unable to arrange a home visit when their pet was ill and later learning the pet needed urgent surgery elsewhere, suggesting limits around call-outs/urgent access in at least that case.
Concrete examples mentioned include: compassionate euthanasia support for an elderly dog; kitten neutering with advice rather than pressure to rebook; and owners returning for parasite treatment after over-the-counter options didn’t work.
Services
Services and care mentioned by owners include
- •Emergency veterinary services (listed in the clinic data as available).
- •Euthanasia/end-of-life care, including support with decision-making and carrying out the procedure.
- •Neutering (kitten neuter specifically mentioned).
- •Parasite treatment, with an owner planning to return for flea treatment after online products weren’t effective.
- •Nail trimming (“pedicure”), with one owner saying the previous one was “excellent.”
- •General vet care for ongoing illnesses/ailments (cats and dogs mentioned across reviews).
People
- •Richard (vet): Mentioned as “honest” and “trustworthy,” with one owner saying he “genuinely want[s] to help your pet rather than just taking your money.” Also named (alongside Kim) in a review describing compassionate handling of euthanasia.
- •Mr Amour (vet): Long-term clients describe kind, personal attention over many years and say the small-practice feel means staff know both owner and pet.
- •Kim (role not specified): Named in relation to end-of-life care, described as professional and compassionate during euthanasia.
- •Philippa (role not specified): Mentioned by a long-term cat owner as “a pleasure to deal with,” alongside praise for ongoing care through multiple illnesses.
- •Reception and nursing team: Multiple reviews mention nurses positively, and reception staff are described as cheerful/helpful and good at putting anxious owners at ease.
Reviews
4.3 stars from 24 reviews. “”
- •Continuity and long-term trust: several owners describe using the practice for many years/decades, including care for multiple pets over time.
- •Personal, familiar service: comments that staff know the owner and animal, and give the impression you’re their only client during the appointment.
- •Supportive decision-making (including end-of-life): a detailed account of being supported through euthanasia of a 17-year-old dog, including compassion during the procedure.
- •Advice without pressure: one owner contrasts this practice with others, saying they received advice rather than being “forced” back with threats.
- •A notable negative about access to a home visit/urgency: one reviewer reports the practice was unable to come out to see an ill pet; they went elsewhere and were told an urgent operation was needed.
Special Services
Animals Treated at Riverbank Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Riverbank Veterinary Centre
Opening Hours
Hours
Reviews for Riverbank Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 24 we track in total. Recent reviews may not be representative of overall sentiment.
Charlotte Mayor
2 weeks ago
We travel from Blackpool and will continue to do so for this practice. Richard and the nurses are fantastic. Honest, trustworthy and genuinely want to help your pet rather than just taking your money. Highly recommended. Our failed foster Frenchie 'Pig' is in great hands with Riverbank 🤍
Jason Knight
2 months ago
Unfortunately I did not have a good experience I asked them to come out to see my pet because she was ill and I was unable to get her down there unfortunately they was unable I went to another vets and she needed an operation urgently
Peter Taylor
2 months ago
We've trusted Riverbank Vet's with the care of our various pets since 1980. From 2000 we've had a couple of Labradors and still have one who is getting on a bit. Mr Amour has always provided the best care and kind personal attention, with a small practice you feel you get the best attention and all the staff all know you and your animal. In fact when they are dealing with you they give you the impression that you're their only customer. You cannot fault any of the staff who work on reception, they are always cheerful helpful and understand that owners and pets can be anxious when visiting the vet and put you at ease. Several have been working there many years so that says a lot about the ethos of the place. If your pet needs a Vet this is the place to go.
Peter Taylor
5 months ago
We've trusted Riverbank Vet's with the care of our various pets since 1980. From 2000 we've had a couple of Labradors and still have one who is getting on a bit. Mr Amour has always provided the best care and kind personal attention, with a small practice you feel you get the best attention and all the staff all know you and your animal. In fact when they are dealing with you they give you the impression that you're their only customer. You cannot fault any of the staff who work on reception, they are always cheerful helpful and understand that owners and pets can be anxious when visiting the vet and put you at ease. Several have been working there many years so that says a lot about the ethos of the place. If your pet needs a Vet this is the place to go.
Anne Dow
2 months ago
Richard and Kim were both professional and caring in supporting our decision to euthanaise our 17year old Bichon. The website provided us with the information we needed to make the right decisions and Richard and Kim showed compassion whilst carrying out the procedure. We would happily return to the practice if we get any new pets.
Anne Dow
5 months ago
Richard and Kim were both professional and caring in supporting our decision to euthanaise our 17year old Bichon. The website provided us with the information we needed to make the right decisions and Richard and Kim showed compassion whilst carrying out the procedure. We would happily return to the practice if we get any new pets.
Loopy Tea
3 months ago
Very kind to my kitten when being neutered. Advice given, rather than forcing you to go back with threats,unlike other vets in Preston. I've taken their advice and will be going back for flea treatment a few months later as online stuff isn't working. I'll see if I can get another pedicure as well,as the last one was excellent
Pauline Bradley
8 months ago
Friendly helpful staff
barbara rimmer
8 months ago
A Wonderful Caring Team, who inspire Trust and Confidence, that our beloved fur family members are in the very safest of hands. Thank You.
Louise Welsh
5 years ago
I used this surgery for 12 years for my cat, Mr Armour & Philippa cared for Bingo incredibly well, through many a illness & ailment. I was always happy with their knowledge, they are incredibly skilled, committed and caring. All their nursing staff were always excellent too. Philippa was a pleasure to deal with and now 6 years on as I look for a surgery again I have great respect for what they did for my girl during her life. If I lived closer I wouldn't hesitate to return here. I hope everyone is doing well x
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