Riverbank Veterinary Centre

Riverbank Veterinary Centre comes across as a small, long-running practice with a personal feel, and several clients say they have used it for decades. Reviews repeatedly highlight familiar, compassionate care from Richard, Mr Amour, Kim and Philippa, especially around routine treatment and difficult end-of-life decisions. Recent feedback remains mostly positive, with owners praising honest advice, experienced vets and helpful staff, though a small number of reviewers report dissatisfaction with a consultation outcome and with being unable to arrange a home visit for an ill pet.

Services

•General veterinary care for cats and dogs: owners describe the practice looking after pets over many years, including ongoing illnesses and age-related health needs.
•Emergency and urgent care: clinic information lists emergency care as available. One review did report being unable to arrange a requested home visit for an unwell pet.
•End-of-life care and euthanasia: reviews mention thoughtful support with decision-making and compassionate handling during euthanasia.
•Routine procedures and preventative care: recent feedback mentions kitten neutering, advice on follow-up flea treatment after over-the-counter products had not worked, and nail trimming.
•Supportive consultations and practical help: reviews describe clear advice and a calm, reassuring approach from the vets, nurses and reception team, with one recent example of staff checking a stray cat for a microchip.
•Accessibility and on-site convenience: one recent reviewer specifically mentions wheelchair access and parking.

Pricing

No published pricing information is currently available for this clinic.

People

•Richard: described as honest, trustworthy and focused on helping pets, with specific praise for compassionate support during euthanasia.
•Mr Amour: long-term clients praise his kind, personal attention and continuity of care over many years.
•Kim: named positively for professional and caring support during euthanasia.
•Philippa: remembered warmly by a long-term cat owner for caring, knowledgeable support.
•Nurses and reception team: frequently described as friendly, helpful and cheerful, particularly when reassuring anxious owners and handling pets kindly.

Reviews

Google rating: 4.3/5 from 29 reviews.

•Many recent reviewers are strongly positive, with several describing Riverbank as a long-standing, small-practice service where staff know both owner and pet well.
•Richard, Mr Amour, Kim, the nurses and reception staff all receive individual praise for being caring, helpful and professional.
•Specific positive examples include compassionate euthanasia support, kind handling of a kitten during neutering, practical advice on flea treatment and nail trimming, and help checking a stray cat for a microchip.
•Negative feedback is limited but includes one owner who felt a consultation and treatment were unnecessarily expensive, and another who was unhappy that a home visit could not be arranged for an ill pet.

Reviews for Riverbank Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 29 we track in total. Recent reviews may not be representative of overall sentiment.

Greg Kelly

1 month ago

Independent, honest vet surgery. I've been taking my pets there for nearly 20 years with no complaints.

Stephanie Smith

2 months ago

Not pleased. Paid for an expensive consultation plus treatment when there was never anything wrong with my pet. Had stomach patted and then diagnosed with possible UTI and provided antibiotics. When it was 'Pee mail'

joyce ross

4 months ago

Lovely staff very helpful with a stray cat l took in ,they checked for a micro- chip no chip ,full tom

jack tutty

5 months ago

Very experience & knowledgeable vets that stand head and shoulder above their industry in so many ways! As someone who owns higher drive and more difficult breeds to perform vetinary care on the level of professionalism & experience that sits in this practice is truly admirable.. Would highly recommend!

pUnCtuation-1er_DigitalTenderness

Friendly staff, wheelchair accessible, parking.

Charlotte Mayor

9 months ago

We travel from Blackpool and will continue to do so for this practice. Richard and the nurses are fantastic. Honest, trustworthy and genuinely want to help your pet rather than just taking your money. Highly recommended. Our failed foster Frenchie 'Pig' is in great hands with Riverbank 🤍

Jason Knight

11 months ago

Unfortunately I did not have a good experience I asked them to come out to see my pet because she was ill and I was unable to get her down there unfortunately they was unable I went to another vets and she needed an operation urgently

Peter Taylor

1 year ago

We've trusted Riverbank Vet's with the care of our various pets since 1980. From 2000 we've had a couple of Labradors and still have one who is getting on a bit. Mr Amour has always provided the best care and kind personal attention, with a small practice you feel you get the best attention and all the staff all know you and your animal. In fact when they are dealing with you they give you the impression that you're their only customer. You cannot fault any of the staff who work on reception, they are always cheerful helpful and understand that owners and pets can be anxious when visiting the vet and put you at ease. Several have been working there many years so that says a lot about the ethos of the place. If your pet needs a Vet this is the place to go.

Anne Dow

Richard and Kim were both professional and caring in supporting our decision to euthanaise our 17year old Bichon. The website provided us with the information we needed to make the right decisions and Richard and Kim showed compassion whilst carrying out the procedure. We would happily return to the practice if we get any new pets.