Specialist Vets in Preston

## Summary Lanes Vets Ltd is a veterinary practice that states it offers **24/7 (or extended-hours) emergency care** and is a **veterinary nurse training facility**. Reviews repeatedly describe **being able to get seen quickly** (including an owner who says they were seen *immediately* via the emergency service) and give concrete examples of hands-on care such as **a stuck branch being removed from a puppy’s mouth within minutes by nursing staff**. Owners also mention **clear, thorough examinations and explanations**, and a detailed account of **end-of-life support**, including staff **coming out to the car for euthanasia** so the pet could be held by their family. (Ownership/group: no corporate group is stated in the information provided.) ## Services - **Emergency veterinary services (24/7 or extended hours)** — one reviewer reports using the emergency service and being **seen immediately**. - **Veterinary nurse training facility** (stated service/specialisation). - **Urgent foreign-body removal from the mouth** — nursing staff removed a branch lodged across a dog’s palate “within 2 minutes” (as described by an owner). - **Euthanasia/end-of-life care** — one owner describes a euthanasia visit where staff came to the car and the pet “left in our arms.” - **General consultations/examinations** — owners mention thorough examinations and clear communication. ## People - **Veterinary nurses**: specifically credited in one review with quickly removing a lodged piece of branch from a puppy’s mouth, calming the dog down immediately afterwards. - **Vets/team (unnamed)**: owners repeatedly mention feeling **listened to**, having worries addressed, and receiving **clear explanations** after examinations. One review highlights staff support during euthanasia, including accommodating the family at the car. ## Reviews **4.7 stars from 310 reviews.** The themes below are drawn from the latest written reviews available to us. - **Fast response when it matters**: emergency care described as being seen “immediately”; quick nurse-led intervention for a mouth obstruction. - **Communication and thoroughness**: owners mention examinations being thorough and “clearly communicated,” and that they feel listened to. - **End-of-life support**: a detailed account of euthanasia support, including staff coming to the car so the pet could be held by the family. - **Practical experience**: comments include ease of getting appointments and a clean environment, alongside general satisfaction with service.

## Summary Longridge Vets describes itself as a **truly independent veterinary practice** with an emphasis on **“fair, honest and open pricing”** (no specific prices are published in the information provided). The clinic appears set up for both **routine care** and **advanced procedures**, with the website highlighting **laparoscopic spay**, **cruciate repair**, and **laser therapy**. Reviews also repeatedly mention a **mobile “Vet in a Van” service** used for routine annual checks and treatment, described as being “completely equipped for virtually everything” and helpful for **timid or nervous pets** because it can reduce contact with other animals. Out-of-hours care is handled via an external provider: the practice states it is subscribed to **Vets Now Preston** when the clinic is closed. Concrete specifics owners mention include: - **Laparoscopic spays/neuters** with reassurance and clear explanations before/after procedures. - **Handling very nervous dogs** (including sedation in the car before a procedure) and keeping the experience “swift” and calm. - **Mobile Vet in a Van appointments** for cats and dogs, including routine annual checks and treatment delivered from the van. - **Clear communication** (“explained everything so clearly”, “keeping us informed”) during visits. ## Services From the practice website and the latest reviews available: - **Laparoscopic spay / laparoscopic neutering** (mentioned on the website; multiple owners describe their pets having laparoscopic spay/neuter). - **Cruciate repair** (listed on the website). - **Laser therapy** (listed on the website). - **Routine annual checks** (described via the Vet in a Van service for cats). - **Support for anxious/timid pets**, including accommodating nervous animals and, in one review, **sedating a very nervous dog in the car** before proceeding. - **Out-of-hours emergency care**: the clinic states it uses **Vets Now Preston** for emergencies when the practice is closed. - **Veterinary Nurse Training facility** (listed in the structured clinic data). ## People Named team members mentioned in reviews: - **Paul (vet)** and **Lauren (assistant)**: seen during Vet in a Van routine checks for two cats; the service was described as convenient and well equipped. - **Nigel** and **Lauren**: treated a frightened Collie at the van; reviewers highlight calm reassurance and **clear explanations**. - **Andrew (vet)**: carried out a dog’s **laparoscopic spay**, with owners noting strong reassurance and professionalism. - **A vet nurse (not named)**: mentioned alongside Andrew as providing attentive care during the laparoscopic spay case. Across these accounts, owners most consistently point to **calm handling of nervous pets** and **communication that explains what’s happening and why**. ## Reviews **4.8 stars from 354 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Mobile “Vet in a Van” is a standout feature**, used for both routine checks and treatment; owners say it’s convenient and can help timid pets avoid encountering other animals. - **Laparoscopic spay/neuter experiences are a recurring positive**, with owners describing smooth procedures, reassurance, and pets being handled gently—especially when nervous. - **Communication during treatment** is frequently mentioned (clear explanations, being kept informed). - **Calm, reassuring handling of frightened animals**, including a specific example of a nervous Collie being settled and a very nervous dog being sedated in the car before treatment.

## Summary Moore Vets is described by reviewers as an independent veterinary practice, with multiple clients choosing it specifically for exotic-pet care alongside routine small-animal work. The vet Andrew is repeatedly mentioned as the clinician people book with for exotics (snakes, geckos, chickens, rabbits) and for taking time to examine pets thoroughly, explain options, and involve owners in decisions. In the latest reviews, owners also mention a calm, welcoming atmosphere, a spotless clinic, and gentle handling during routine care like nail clipping. ## Services Based on the latest written reviews available to us, Moore Vets is used for: - Exotic and non-traditional pets: reptile check-ups (snakes), ongoing care for a gecko’s tail issue, chicken care, and rabbit-focused veterinary advice. - General pet care for cats and dogs, including: - Consultations for skin problems in an elderly cat, with discussion of possible diagnoses and treatments. - Routine care such as nail clipping (cat). - Support during a dog’s illness (details of treatment not specified in the review). ## People - **Andrew (vet)**: Frequently credited with exotic-pet expertise (reptiles, rabbits, chickens). Reviewers describe him as spending time on examinations, explaining diagnoses and treatment options in detail, and actively seeking the owner’s input during decision-making (e.g., working through different options for an elderly cat’s skin problem). - **Karen (role not stated)**: Mentioned for gently and quickly clipping a cat’s nails. - **Nurses and staff (not named)**: Described as friendly and welcoming; one review specifically notes nurses and vets being “very knowledgeable and helpful” during reptile visits. ## Reviews **5.0 stars from 29 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention choosing the practice for **exotics** (snakes, gecko, rabbits, chickens) and describe Andrew as a key reason for that. - **Time spent in consults** comes up often: thorough examinations, clear explanations, and owners being involved in decisions. - **Handling and atmosphere**: calm environment, welcoming staff, and gentle routine care (e.g., nail clipping). - **Value perception varies by comparison**: one reviewer explicitly contrasts it with other vets by saying they didn’t feel “hustled out the door” or “ripped off,” while most other reviews don’t mention pricing.

## Summary Companion Care (Preston Capitol) Ltd trading as **Vets4Pets** is a **Vets4Pets-branded practice** with on-site clinical kit described on its website (including an in-house lab, pharmacy, digital x‑ray and ultrasound), plus facilities like an operating theatre, hospital ward and isolation unit. It also lists **orthopaedics** as a specialty and is noted as a **veterinary nurse training facility**. From recent reviews, owners most often describe a practice that will **fit worried pets in at short notice**, handles **ongoing complex cases** with repeated tests/treatments and frequent visits, and takes time to **explain options**. However, one recent 1‑star review alleges the opposite experience—**very short consultations, poor examination/diagnosis, and slow follow-up on test results**—so experiences appear mixed depending on the visit and situation. Concrete details mentioned by owners include: - Being **seen straight away** during a “swallowed pills” scare (vet + nurse specifically praised). - Support with a **medically complex dog** needing “a LOT of care, tests, treatments and appointments,” with staff willing to work through difficult cases. - A complaint describing repeated visits for diarrhoea where the dog was given **probiotics** and blood tests were done, but the owner says they had to **chase results** and felt the condition wasn’t properly addressed. ## Services From the clinic website and reviews, services/capabilities mentioned include: - **In-house diagnostics and facilities:** in-house laboratory (biochemistry, haematology), blood pressure monitoring, x‑ray, ultrasound, pharmacy, operating theatre, hospital ward, and an isolation unit. - **Dentistry** (listed on the website). - **Orthopaedics** (listed as a specialty on the website). - **Emergency cover** (listed on the website). - **Health problems mentioned in reviews:** - Gastrointestinal signs (loose stools/diarrhoea, abdominal pain) treated with **probiotics** at this practice (per one complaint). - **Blood tests** discussed/performed during investigation of illness (per the same complaint). - An urgent ingestion concern (“swallowed some pills”) where the pet was **seen immediately** (per a 5‑star review). - **Out-of-hours care:** the website states out-of-hours care is provided by **Vets Now**. ## Pricing Only specific charges mentioned in reviews: - One reviewer reports a **£60 care plan cancellation fee**. - One reviewer reports spending **£530** at an emergency provider (not at this clinic) during a complaint about their experience. ## People Named individuals and what owners say they did: - **Emily**: credited by one owner with caring for their toy poodle over many years; the owner highlights her **long-term support** and compassion. - **Jenny**: mentioned by name as the vet someone “usually” sees, alongside praise for the wider team (older review). - **Dawn** (front desk): singled out for help during an urgent visit when a dog had swallowed pills. - **“Nicky” (receptionist)**: one reviewer describes her as **rude/unprofessional** and says other staff were “lovely” by comparison. Across multiple recent reviews, owners frequently mention vets and nurses being **gentle with pets** and taking time to **explain** what’s happening, while the negative review specifically alleges the pet was **not examined** properly and follow-up communication was poor. ## Reviews **4.6 stars from 302 reviews.** Themes below are drawn from the latest written reviews available to us. - **Short-notice appointments and urgent reassurance:** multiple owners say reception “finds a way to fit me in” and that they were seen quickly when worried. - **Handling of complex/ongoing cases:** one owner describes constant visits for a medically complex dog and says the team will keep working through difficult cases and treatment routes. - **Communication and explanations:** several reviews emphasise that vets/nurses take time to explain things during stressful moments. - **Concerns about rushed care and follow-up (conflicting reports):** one recent 1‑star review describes a “cattle market” feel, very short consultations, lack of examination, and having to chase blood-test results. - **Front-desk experience varies:** some reviews praise reception for patience and help, while one review criticises a named receptionist’s manner.

## Summary Rufford Veterinary Group is a small practice (described by one owner as a “lovely cute little practice”) with a long-running client base—some reviewers mention using them for 10–20 years. From the latest reviews, it appears geared towards routine care and ongoing support, with owners repeatedly highlighting: - Clear, full explanations during appointments (what’s happening and why). - Preventative care visits such as annual injections where pets are handled in a way that keeps them comfortable. - Help with nervous and “grumpy” pets (including cats), with specific staff mentioned for calming handling. - A practice environment described as clean and “not crowded generally.” ## Services Services and situations explicitly mentioned in recent reviews include: - **Annual injections / routine preventative care** (pets coming in even just for yearly jabs). - **Pet plan** (an in-house plan owners describe as good value, though inclusions aren’t detailed in the reviews we have). - **Support for anxious/nervous pets** (e.g., dogs nervous of strangers; a “grumpy cat” managed well). - Care is referenced across **more than one site within the same group**, suggesting continuity of service between branches (specific place names omitted). ## People - **Amanda** (role not stated): mentioned by name for being “great” with two pets who are nervous of strangers—suggesting a calmer handling style and patience during appointments. - Across multiple reviews, owners consistently describe the team as **welcoming and polite**, and vets as **informative**—most often backed by comments about everything being explained fully. ## Reviews **Google rating: 4.8 stars from 126 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear communication: owners repeatedly mention things being **explained fully** and vets being **informative**. - Handling of temperament/anxiety: examples include being good with **nervous pets** and a **grumpy cat**. - Experience is described as smooth and calm: “efficient,” “welcoming,” and a practice that feels **clean** and **not crowded generally**. - Long-term loyalty: multiple reviewers reference **many years** of continued use, including one noting **around 20 years** of care. - The **pet plan** is specifically called out as **good value for money** (no prices or exact inclusions stated).