
#18 Vet in Preston, Lancashire
Medivet – Bamber Bridge, Withy Grove Vets is part of the Medivet group (a corporate chain). The practice offers routine care (15‑minute consultations, vaccinations, parasite care, microchipping) as well as more advanced diagnostics and procedures on-site (X‑rays, ultrasound, ECG, endoscopy, laser treatment, and keyhole surgery), with an orthopaedic theatre and in‑house laboratory listed on its website. Out-of-hours care is handled via Medivet 24 Hour Chorley, with an out-of-hours consult fee of £130 and “no charge for assessment by phone” stated on the website.
From the latest reviews available, owners most often describe clear explanations during appointments (including a 20‑minute consultation that covered a cat’s lymphoma diagnosis and management), fast access when pets were unwell (seen “within the hour” and admitted for urgent treatment), and follow-up after surgery (a free post-op check after kitten neutering). One review flags operational issues since a takeover—difficulty getting through by phone, delays in test results, and an overcharge/refund delay—so experiences appear mixed on admin/communications outside the consult room.
Based on the clinic website and the latest reviews, services mentioned include
Emergency/out-of-hours (as stated on the website)
Other staff are not named, but reviews repeatedly mention
4.4 stars from 461 reviews. - Fast access for urgent problems: examples include being seen “within the hour,” admitted, and treated urgently; another review mentions being seen within half an hour after the first phone call.
Animal type information not yet available for this clinic.
Note: Showing the 5 most recent Google reviews out of 461 we track in total. Recent reviews may not be representative of overall sentiment.
in the last week
Su anne is my vet, she is always pleased to see my Labrador Scarlett, she go in every month for her skin injection. She weighs her, does anything i ask her to look at. She asked me how my Christmas had been, it is a pleasure going in to see her, and all the other staff on reception, the nurses, are all so pleased to see Scarlett, she loves going in there. Mandy
2 weeks ago
Used to be the best vets around but they have been taken over recently and now they just don't answer the phone. May be great when you go in but what use is a vet if you can't book an appointment or get in touch with them! Recent experience at the vets with a locum being in to see my dog, test results taking longer than they have done previously and then overcharged for the service to then be told it may be 'a few weeks' before I receive a refund for what I was overcharged.
3 weeks ago
Lovely welcoming practice with the animals best interest at heart, staff at the desk are very welcoming also and very informative
3 weeks ago
Very kind, everything perfect
4 weeks ago
We had an incredibly emotional but ultimately positive experience with this practice. Our parents’ cat had unfortunately been let down by a previous vet over the last three months. That vet did not do enough research into her illness, which left my parents beside themselves with worry and unanswered questions. Sadly, she has now been diagnosed with lymphoma. In just a 20-minute consultation, the team here explained more to us than we had been told in the entire three months beforehand. Although there is nothing that can be done to cure her and we know she will eventually pass away, the care, honesty, and compassion shown to us meant everything. They have provided treatment to help slow the progression of the illness and to keep her as comfortable as possible. From the very first phone call, everyone was kind, understanding, and reassuring. We were seen within half an hour, which we are incredibly grateful for. The kindness and support we received during such a heartbreaking time will never be forgotten. We have now registered our other cat with this practice without hesitation. Thank you so much to the whole team for your professionalism, empathy, and genuine care. Please make sure you do your research when choosing a vet — it truly can make all the difference.
a week ago
I have been bringing my pets here over a year. First one was a emergency appointment to sadly put our pet hamster down, such a heart breaking time was then filled by complete care and compassion. We now take our others there and the staff always go above and beyond for our pets no matter which make and breed. So thank you so much for being a great vets and making all our pets feel part of the medivet family
3 weeks ago
Willow needed urgently attending to after becoming quite unwell in a short period of time, I contacted the vet in the morning and she was seen within the hour, admitted and given the urgent medical attention she needed. Suanne talked me through every step of her plan and kept me updated throughout the day, I really did not need to worry knowing she is always in the best hands. I am eternally greatful for Suanne and her team for always being there when I need them. Their kindness and compassion is on another level, I wouldn’t take my girls anywhere else. Forever greatful to all who looked after Willow 🥰 she is now hopefully on the mend and back to her quirky little self 🥰
3 weeks ago
Excellent care for my cat Kipper. Can't praise all of the staff enough and would recommend this practice in a heartbeat. The communication, advise and care is second to none. A bug thank you from Kips and me
a month ago
I was concerned when Medivet took over, I thought prices would be expensive but they are reasonable. The vet that neutered my kittens was fantastic, he explained everything and was very loving to the kittens, he put my mind at ease. They also did a free consultation two after the Op to check the girls were ok. The reception staff were great, we had to call a few times about the girls and they were very helpful.
2 months ago
First time at this vets and first time puppy owner. Lovely, friendly, helpful staff. The girls on the desk were welcoming and friendly and helpful on the phone when I registered. The vet me and my puppy Rory saw was great at answering all my questions, very patient and great with Rory. Glad I chose this vets.
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