Companion Care (Preston Capitol) Ltd T/A Vets4Pets

Companion Care (Preston Capitol) Ltd trading as Vets4Pets is a Vets4Pets-branded practice in Preston with on-site diagnostic and treatment facilities including an in-house lab, pharmacy, digital x-ray, ultrasound, operating theatre, hospital ward and isolation unit. The practice website also lists dentistry, orthopaedics, emergency cover, and notes that it is a veterinary nurse training facility. Recent feedback is mostly positive, with owners often praising kind handling, short-notice appointments and support for more complex ongoing cases, though a small number of reviews raise concerns about rushed care, communication and cost.

Services

• •Diagnostics and clinical facilities: the practice lists an in-house laboratory, blood pressure monitoring, digital x-ray, ultrasound, pharmacy, operating theatre, hospital ward and an isolation unit.
• •Routine and more advanced care: website-listed services include dentistry and orthopaedics.
• •Urgent and same-day help: owners describe being fitted in quickly when worried, including one dog being seen straight away after swallowing pills.
• •Ongoing medical case management: reviews mention pets needing repeated tests, treatments and appointments, with staff praised for sticking with difficult cases and talking through treatment options.
• •Illness work-ups mentioned by owners: reviews refer to blood tests and treatment for gastrointestinal problems including diarrhoea and abdominal pain, with probiotics mentioned in one complaint.
• •Emergency arrangements: the website says the practice offers emergency cover, with Vets Now handling out-of-hours care.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: one owner described the practice as reasonably priced, while a small number of unhappy reviewers felt charges were high and mentioned fees such as a £60 care plan cancellation fee.

People

• •Tom: praised as a caring vet who has looked after one reviewer’s dog.
• •Emily: warmly remembered for long-term care and compassion over many years with one owner’s toy poodle.
• •Dawn: thanked for her help at the front desk during an urgent visit.
• •Jenny: previously mentioned by name as the vet one owner usually sees.
• •Nicky: named in one mixed review as a receptionist the reviewer found rude, while the rest of the team was described positively.

Reviews

Google shows 4.6 stars from 305 reviews. Recent feedback is largely very positive, with a few sharper complaints.

• •Owners often describe a friendly, patient team, especially with nervous dogs and older pets, and several mention warm front-desk interactions.
• •A repeated theme is being fitted in at short notice and getting reassurance during stressful situations, including urgent concerns.
• •Several reviewers praise the practice for clear explanations, compassionate handling, and willingness to keep working through complex ongoing cases.
• •Negative comments are in the minority but include reports of rushed consultations, needing to chase test results, concerns about cost, and one complaint about a receptionist’s manner.